Privacy Policy
At Seren Milano, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, interact with us, or make a purchase.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
When you interact with Seren Milano, we may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- PIN code and location details
Payment Information
- Payment details are processed securely through trusted third-party payment gateways.
- Seren Milano does not store your complete card details, CVV, UPI PINs, or banking passwords.
Technical & Device Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage behavior
- Cookies and tracking technologies
Order & Communication History
- Purchase history
- Wishlist/cart activity
- Customer support queries
- Communication records via email, calls, SMS, or WhatsApp
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Provide customer support
- Communicate order updates, tracking details, and service notifications
- Improve our website functionality, shopping experience, and product offerings
- Send promotional emails, SMS, or marketing communications (only if opted-in)
- Detect and prevent fraudulent or unauthorized transactions
- Comply with legal and regulatory obligations
3. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties.
However, your information may be shared with trusted third parties including:
Service Providers
- Logistics and courier partners
- Payment gateway providers
- Hosting and IT service providers
- Customer support platforms
Legal & Regulatory Authorities
If required by law, legal process, court order, or to protect the rights, safety, and operations of Seren Milano.
Marketing & Analytics Platforms
With your consent, we may use platforms such as:
- Meta (Facebook & Instagram)
- Analytics and advertising tools
for marketing performance tracking, advertising, and customer experience improvement.
4. Cookies & Tracking Technologies
Seren Milano uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember user preferences
- Improve website performance
- Analyze traffic and visitor behavior
- Deliver relevant advertisements and personalized content
You may disable or manage cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.
5. Data Retention
- We retain customer information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal and tax obligations
- Prevent fraud and misuse
- Customers may request deletion or modification of their personal information by contacting us.
- Certain information may still be retained where legally required.
6. Data Security
We implement reasonable industry-standard security measures to protect your personal information, including:
- Secure payment gateways
- Encrypted transactions
- Restricted internal data access
- Secure servers and monitoring systems
While we take appropriate precautions, no method of internet transmission or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.
7. Your Rights
Depending on applicable laws and regulations, you may have the right to:
- Access the personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Opt-out of cookies or targeted advertising
- Request information regarding how your data is processed
To exercise these rights, please contact us using the details below.
8. Children’s Privacy
- Our website and services are not intended for individuals below the age of 18 years.
- We do not knowingly collect or store personal information from minors.
- If we become aware that personal data from a minor has been collected unintentionally, we will take reasonable steps to delete such information.
9. International Data Transfers
If you access Seren Milano from outside India, your information may be transferred to, processed, or stored on servers located in India or other countries where our service providers operate.
By using our services, you consent to such transfers in accordance with this Privacy Policy.
10. Third-Party Links
Our website may contain links to third-party websites, applications, or services.
Please note:
- Seren Milano is not responsible for the privacy practices, content, or policies of third-party websites.
- Users are advised to review the privacy policies of external websites before sharing personal information.
11. Policy Updates
- Seren Milano reserves the right to update, modify, or revise this Privacy Policy at any time without prior notice.
- Changes will be effective immediately upon posting on this page.
- Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
📧connect@serenmilano.com
📞9119163930
Thank you for trusting Seren Milano.
