Privacy Policy

At Seren Milano, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Personal Information: Name, email, phone number, billing/shipping address.
  
• Payment Information: Card details or UPI/wallet information (processed securely by third-party payment gateways).
  
• Technical Information: IP address, browser type, device details, and cookies for site functionality and analytics.
  
• Order & Communication History: Purchases made, support queries, and responses.
  

2. How We Use Your Information

We use the information collected to:

• Process and fulfill your orders.
  
• Communicate with you about your purchases, delivery, or support requests.
  
• Send promotional emails or SMS (if you opt-in).
  
• Improve our website experience, marketing, and product offerings.
  
• Comply with legal obligations and prevent fraudulent activity.
  

3. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

• Service Providers: Logistics partners, payment processors, IT/hosting providers.
  
• Legal Authorities: If required by law or to protect our rights.
  
• Marketing Tools: Platforms like Google, Meta (Facebook/Instagram) only if you consent to marketing cookies.
  

4. Cookies & Tracking

• Seren Milano uses cookies and similar technologies to enhance your browsing experience.
  
• Cookies help remember your preferences, analyze traffic, and display personalized content/ads.
  
• You can manage or disable cookies through your browser settings, though some site features may not function properly.
  

5. Data Retention

• We retain your personal data only as long as necessary for fulfilling orders, complying with legal requirements, and providing services.
  
• You may request deletion of your personal data by contacting us.
  

6. Security

• We use industry-standard encryption and security measures to protect your information.
  
• However, no online system is 100% secure, and we cannot guarantee absolute security.
  

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
  
• Request correction or deletion of your data.
  
• Opt-out of marketing communications at any time.
  
• Withdraw consent for cookies/advertising.
  

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

9. International Data Transfers

If you are accessing Seren Milano outside India, your data may be transferred to and stored on servers located in other countries where our service providers operate.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and continued use of our site implies acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧 [support@serenmilano.com]

📞 [+91 9928367466]