Terms and Conditions

Terms & Conditions – Seren Milano

Welcome to serenmilano.com.

By visiting, browsing, or shopping on our website, you agree to the following Terms & Conditions. Please read them carefully.

1. General Conditions

Seren Milano operates this website to offer customers premium fashion apparel and related products.
By accessing or purchasing from our site, you confirm that you are at least 18 years old (or the legal age of majority in your region).
We reserve the right to refuse service, cancel orders, limit quantities, or restrict sales at our discretion.
When using any of our current or future services, or purchasing through partner/associated businesses, their respective policies will also apply.

2. Fraudulent Website Disclaimer

Seren Milano operates only through its official website: www.serenmilano.com.
Any other website, domain, or social media page claiming to represent Seren Milano is unauthorized.
We are not responsible for any orders, payments, losses, disputes, or communication made through fake or unofficial pages/websites.
Customers must verify the correct URL before making a purchase. Seren Milano will not be liable for transactions done on non-official platforms.

3. Account Creation & Login

To place an order, customers must provide their email address and verify it through a secure OTP sent by Seren Milano.
You are responsible for safeguarding your OTP and email login details. We are not liable for issues caused by sharing login credentials with others.
Guest users may also place orders by verifying their email via OTP for each purchase.

4. Online Store Terms

All product descriptions, images, availability, and prices on the website are subject to change without notice.
We strive for accuracy, but product details—including color, texture, and sizing—may vary due to screen settings, lighting, or photography.
Unauthorized use of the website, including attempted security breaches, is strictly prohibited.

5. Pricing & Payments

All prices are listed in INR.
Prices may include or exclude applicable taxes as indicated at checkout.
Full payment must be made at the time of purchase using accepted methods such as credit/debit cards, UPI, wallets, etc.
Seren Milano reserves the right to revise prices at any time without prior notice.

6. Product Description Accuracy

Seren Milano takes reasonable care to ensure that all product information—including descriptions, specifications, pricing, and images—is accurate and up to date.
However, we do not guarantee accuracy, reliability, or error-free content. Product details may vary slightly due to manufacturing differences or digital display variations.
We may update/correct product information without prior notice.
If a delivered product does not match the website description, the customer's sole remedy is to return it in unused, original condition as per our Return Policy.

7. Shipping & Delivery

We aim to deliver your orders quickly and safely.

Order Processing

Orders are processed within 1–2 business days.

Delivery Timelines

Delivery typically occurs within 4–5 business days after dispatch, depending on your location.
Estimated delivery dates are provided at checkout but cannot be guaranteed.

Shipping Charges

Free shipping on orders above ₹999
₹100 shipping fee on COD orders below this amount

Product Availability

If a product becomes unavailable after order placement, we will notify you within 2 business days and issue a full refund.

Risk of Loss

Risk transfers to the customer once the package is handed over to the courier.

8. Returns & Exchanges

We accept returns/exchanges within 7 days of delivery. Items must be unused, unwashed, and returned with original tags and packaging.
Certain categories—such as accessories, intimate wear, or sale item —may be non-returnable.
Refunds, where applicable, will be initiated after the returned product passes quality inspection.

9. Billing & Account Information

You agree to provide accurate, complete, and current purchase and account details.
Incorrect or incomplete information may delay or cancel orders.
You are responsible for maintaining confidentiality of your account details.

10. Intellectual Property Rights

All trademarks, logos, product images, graphics, designs, and content displayed on this website are the property of Seren Milano Fashions Pvt. Ltd. or its licensed
partners.
This includes all text, graphics, digital downloads, product photography, layouts, and software.
Reproduction, distribution, copying, or misuse of Seren Milano's content, brand assets, or product images without written permission is strictly prohibited.
Trademark protection has been applied for under applicable laws. Legal action will be taken against misuse or infringement.

11. Limitation of Liability

Seren Milano is not liable for indirect, incidental, or consequential damages arising from website use or product purchase.
Our maximum liability shall not exceed the amount paid for the product in question.

12. Governing Law

These Terms & Conditions are governed by the laws of Rajasthan, India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur.

13. Unsubscribe / Opt-Out Policy

Users may opt out of promotional emails at any time by clicking the “Unsubscribe” link at the bottom of our newsletters.

14. Changes to Terms

Seren Milano reserves the right to update or revise these Terms at any time.

Changes will be posted on this page, and continued use of the website constitutes acceptance of those changes.

15. Contact Information

For any questions or assistance regarding these Terms & Conditions, please contact us:
📧connect@serenmilano.com
📞+91 9119163930