Terms and Conditions
Welcome to Seren Milano. We request all users to carefully read these Terms & Conditions along with our Privacy Policy before accessing or using this website.
By accessing, browsing, placing an order, or otherwise using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions and all related policies of Seren Milano.
Seren Milano reserves the right to modify, update, or revise these terms at any time without prior notice. Continued use of the website following any changes shall constitute your acceptance of the updated Terms & Conditions.
1. General
- By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
- Seren Milano reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice.
- Continued use of the website after any updates constitutes acceptance of the revised terms.
2. Product Information
- We strive to ensure that all product details, descriptions, images, and pricing displayed on the website are accurate.
- Slight variations in color, texture, print placement, embroidery, or handcrafted detailing may occur due to photography lighting, screen settings, or artisanal production processes.
- Such minor variations shall not be considered defects.
- Seren Milano reserves the right to modify or discontinue products without prior notice.
3. Pricing & Payments
- All prices listed on the website are in INR (Indian Rupees) unless stated otherwise.
- Prices may change at any time without prior notice.
- Payments are securely processed through trusted third-party payment gateways.
- Seren Milano reserves the right to refuse or cancel any order in case of:
- Pricing errors
- Payment authorization issues
- Product unavailability
- Suspected fraudulent transactions
4. Orders & Acceptance
- Orders are confirmed only after successful payment verification or COD confirmation.
- For Cash on Delivery (COD) orders, customers may be contacted via call, email, SMS, or WhatsApp for confirmation.
- Seren Milano reserves the right to cancel unconfirmed or suspicious orders at its discretion.
- Once an order is shipped, it cannot be cancelled.
5. Shipping & Delivery
- Shipping timelines are estimates and may vary depending on location, courier services, weather conditions, or operational delays.
- Seren Milano shall not be held liable for delays caused by courier partners or circumstances beyond reasonable control.
- Customers are responsible for providing accurate shipping information.
- Orders returned due to incorrect address, customer unavailability, or refusal to accept delivery may attract additional shipping or RTO charges.
6. Returns, Exchanges & Refunds
- Returns, exchanges, refunds, and cancellations are governed by our separate Return & Refund Policy available on the website.
- By placing an order, customers acknowledge and agree to those policies.
7. Intellectual Property Rights
All content available on the Seren Milano website, including but not limited to:
- Brand name
- Logo
- Product designs
- Images
- Graphics
- Website design
- Text content
- Videos
- Marketing creatives
are the exclusive intellectual property of Seren Milano and are protected under applicable copyright, trademark, and intellectual property laws.
No material from this website may be copied, reproduced, distributed, republished, modified, uploaded, or commercially used without prior written permission from Seren Milano.
Unauthorized use of our intellectual property may result in legal action.
8. User Conduct
By using this website, you agree not to:
- Use the website for unlawful or fraudulent purposes
- Upload malicious software, viruses, or harmful code
- Attempt unauthorized access to the website or servers
- Reproduce or misuse website content without permission
- Interfere with website functionality or security
Seren Milano reserves the right to suspend or terminate access for users violating these terms.
9. Limitation of Liability
To the fullest extent permitted by law:
- Seren Milano shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.
- Our maximum liability for any claim shall not exceed the total amount paid by the customer for the relevant order.
- Seren Milano shall not be responsible for:
- Courier delays
- Delivery failures caused by customer-provided incorrect information
- Payment gateway failures
- Website downtime
- Product misuse after delivery
- Damages caused by washing, ironing, mishandling, or improper storage after delivery
10. Governing Law & Jurisdiction
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes, legal proceedings, or claims arising from the use of this website or purchases made from Seren Milano shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.
11. Third-Party Services
Our website may contain links to third-party websites, payment gateways, or services.
Seren Milano is not responsible for:
- Third-party content
- Privacy practices
- Policies
- Service interruptions
- Losses or damages arising from third-party services
Users are advised to review third-party policies independently.
12. Force Majeure
Seren Milano shall not be held liable for delays or inability to perform obligations due to events beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Strikes
- Pandemic situations
- Government restrictions
- Transportation disruptions
- Technical failures
13. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
📧connect@serenmilano.com
📞9119163930
Thank you for choosing Seren Milano.
