Shipping Policy
At Seren Milano, we aim to deliver your orders quickly and safely. This Shipping Policy explains how we process, ship, and deliver your purchases.
1. Order Processing
- Orders are processed within 1–3 business days after confirmation.
- During high-demand periods (sales, festivals, or new launches), processing times may take longer.
- You will receive an email/SMS with tracking details once your order is dispatched.
2. Shipping Methods & Timelines
- We ship across India through trusted courier partners.
- Standard delivery timelines are:
Metro Cities: 3–5 business days
Other Locations: 5–8 business days - Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
- Free Shipping on all orders above ₹10000.
- Any applicable shipping fee will be shown at checkout before you confirm your order.
4. International Shipping
- Currently, Seren Milano ships only within India.
- For international orders, please contact us at [support@serenmilano.com] and we’ll assist you with special arrangements if possible.
5. Order Tracking
- Once your order is shipped, you will receive a tracking link via email/SMS.
- You can also track your order status directly on our website under “Track Order.”
6. Delayed or Failed Deliveries
- If your order is delayed, please check tracking updates first.
- In case of failed delivery attempts, our courier partner will usually try again before returning the package.
- If returned to us, you may need to pay re-shipping charges.
7. Address Accuracy
- Please ensure your shipping details (address, pin code, phone number) are correct at checkout.
- Seren Milano is not responsible for delays or non-delivery due to incorrect or incomplete information.
8. Contact Us
For any shipping-related questions, please contact us:
📧 [support@serenmilano.com]
📞 [+91 9928367466]